Return and Refund Policy

Return & Refund Policy

Last updated: November 2025

Welcome to apparelo.boutique. We want you to love what you wear — but here’s how returns and refunds work with us.

1. Made-to-Order Products

Every product is made only after you place an order. That means we don’t keep stock — your piece is freshly made just for you.

Because of that, returns or exchanges are only accepted if there’s a defect, damage, or wrong product delivered.

2. Return Eligibility

You can request a return or replacement within 3 days of delivery if:

You received the wrong size, design, or product.

The product arrived damaged or defective.

The print or stitching is visibly flawed.

We do not accept returns for:

Size issues caused by incorrect selection during order.

Color or print variations due to screen differences.

“Change of mind” after order confirmation.

3. Return Process

Email us at support@apparelo.boutique or DM us on Instagram @apparelo.boutique with your order ID and issue.

Attach clear photos of the product showing the problem.

Once approved, we’ll arrange pickup or guide you for return shipping.

After inspection, we’ll send you a replacement or process a refund.

4. Refunds

Refunds are issued only after quality check of the returned product.

Approved refunds are processed within 5–7 business days to your original payment method.

If the product is not eligible (used, washed, or missing tags), the refund request will be declined.

5. Cancellation Policy

Orders can be cancelled within 6 hours of placing them — after that, production begins.

Once your product is under printing or shipped, it can’t be cancelled.

6. Contact Us

For any issue, email support@apparelo.boutique or message us on Instagram.

We’ll respond within 24–48 hours.

Note: apparelo.boutique reserves the right to update or modify this policy anytime without prior notice.